Contact information

CONTACT INFORMATION

Last updated: September 2, 2026

If you have any questions about your order, pre-order, shipping, returns, refunds, products, or our store, please contact The Haunt Lab using the information below.

CUSTOMER SUPPORT

The Haunt Lab
Email: thehauntlab@gmail.com

Customer inquiries are handled by email.

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you as efficiently as possible.

ORDER & PRE-ORDER SUPPORT

For questions regarding:

  • Order status

  • Pre-order status

  • Shipping and delivery

  • Tracking information

  • Damaged or defective products

  • Incorrect products

  • Returns and refunds

  • Order changes or cancellations

  • Payment-related questions

Please contact:

thehauntlab@gmail.com

We will make reasonable efforts to respond to customer inquiries as soon as possible.

PRIVACY REQUESTS

If you wish to exercise an applicable privacy or data protection right, including a request to access, correct, or delete your personal information, please contact:

thehauntlab@gmail.com

Please provide sufficient information for us to identify and process your request. We may need to verify your identity before completing certain requests where permitted or required by applicable law.

BUSINESS INFORMATION

The Haunt Lab operates this online store and is responsible for products sold through the store.

Our store is powered by Shopify and may use third-party manufacturers, suppliers, fulfillment centers, payment processors, shipping carriers, and other service providers to operate and fulfill customer orders.

The use of third-party providers does not affect any mandatory consumer rights available under applicable law.

LEGAL AND CONSUMER INFORMATION

Additional information regarding your rights and our business practices can be found in our:

  • Terms of Service

  • Privacy Policy

  • Refund Policy

  • Shipping Policy

Nothing in this Contact Information page is intended to exclude, restrict, or modify any consumer right that cannot legally be excluded, restricted, or modified.

CONTACT US

For all customer service and general inquiries:

The Haunt Lab
Email: thehauntlab@gmail.com