PRE-ORDER & SHIPPING POLICY

Last updated: September 2, 2026

This Shipping Policy applies to orders placed through The Haunt Lab and should be read together with our Terms of Service, Refund Policy, and Privacy Policy.

1. PRE-ORDER NOTICE

Certain products offered by The Haunt Lab are sold on a pre-order basis.

By purchasing a pre-order product, you acknowledge that the product is not currently available for immediate shipment and that your order will not be dispatched immediately after purchase.

Pre-orders allow us to organize production and fulfillment based on customer demand.

2. 500-ORDER MINIMUM

The current pre-order release is subject to a minimum threshold of 500 confirmed orders.

Production and/or fulfillment of the pre-order release is intended to begin once this minimum threshold has been reached.

Until the required minimum has been reached, your order will remain a pre-order and should not be considered a ready-to-ship product.

Where appropriate, we may provide customers with updates regarding the progress and status of the pre-order campaign.

3. IF THE 500-ORDER MINIMUM IS NOT REACHED

We will not retain customer payments indefinitely if the minimum order threshold required to proceed with the pre-order release is not achieved.

If we determine that the 500-order minimum has not been reached within a reasonable period, or that production or fulfillment of the pre-order release can no longer reasonably proceed, we may cancel the affected pre-orders.

If The Haunt Lab cancels a pre-order for this reason, affected customers will receive a full refund of the amount paid for the cancelled order.

Refunds will generally be issued to the original payment method and may be subject to the normal processing times of the customer's bank, card issuer, or payment provider.

Where applicable law entitles a customer to a monetary refund, the customer will not be required to accept store credit instead.

4. PRODUCTION AND FULFILLMENT

Once the applicable pre-order threshold has been reached, the product may enter production, processing, and fulfillment.

Pre-order products may require additional time for manufacturing, quality control, packaging, processing, and transfer to the applicable shipping carrier.

Pre-orders are therefore not subject to the same processing times as products that are already held in stock and available for immediate shipment.

We may use third-party manufacturers, suppliers, fulfillment centers, warehouses, logistics providers, and shipping carriers to produce and fulfill orders.

5. SHIPPING AND DELIVERY ESTIMATES

Any production, shipping, or delivery timeframe displayed on our website or communicated to customers is an estimate unless we expressly state that a specific date is guaranteed.

Estimated timeframes may be affected by circumstances including:

• The date on which the pre-order threshold is reached.

• Production schedules.

• Manufacturing capacity.

• Order volume.

• Fulfillment processing.

• Carrier availability.

• Destination country.

• Customs procedures.

• Public holidays.

• Severe weather.

• Transportation disruptions.

• Events outside our reasonable control.

We will use commercially reasonable efforts to fulfill and deliver orders within the timeframe communicated to customers.

Where applicable law establishes mandatory delivery requirements or remedies, those requirements will prevail over any inconsistent provision of this policy.

6. SHIPPING PROCESS

Once your order has completed production and fulfillment processing, it will be prepared for shipment.

Orders may be shipped directly by third-party manufacturers, suppliers, fulfillment centers, warehouses, or logistics providers working on behalf of The Haunt Lab.

As a result, packages may originate from a country different from the customer's country of residence.

The use of third-party fulfillment or dropshipping services does not reduce any mandatory consumer rights applicable to the transaction.

7. ORDER PROCESSING AND CANCELLATIONS

Because pre-order products are produced and fulfilled according to a specific production schedule, we cannot guarantee that voluntary cancellation or modification requests can be accommodated after an order has entered production or fulfillment.

If you need to request a change or cancellation, please contact us as soon as possible at:

thehauntlab@gmail.com

Nothing in this section restricts any statutory cancellation, withdrawal, refund, or other mandatory consumer right provided by applicable law.

8. TRACKING INFORMATION

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may require additional time to become active after a shipping label has been created.

The availability and level of tracking detail may vary depending on the destination country and shipping carrier.

9. MULTIPLE PACKAGES

Orders containing multiple products may, in certain circumstances, be fulfilled from different facilities.

As a result, a single order may arrive in multiple packages and on different dates.

Where available, separate tracking information may be provided for individual shipments.

10. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

If you discover an error in your shipping information, contact us as soon as possible at:

thehauntlab@gmail.com

We will make reasonable efforts to update the shipping information if the order has not yet entered a stage at which changes are no longer possible.

We cannot guarantee that an address can be changed after production, fulfillment, or shipment has begun.

Nothing in this section limits any responsibility or consumer right that cannot legally be excluded.

11. CUSTOMS, DUTIES, AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other governmental fees depending on the destination country.

Where these charges are not collected at checkout and applicable law permits them to be charged separately, the customer may be responsible for paying them.

Applicable charges are determined by the relevant authorities and may vary by destination.

We will not impose undisclosed mandatory charges contrary to applicable consumer protection law.

12. LOST, DAMAGED, OR INCORRECT ORDERS

If your order appears to have been lost during transportation, arrives damaged, is materially defective, or you receive an incorrect product, please contact us at:

thehauntlab@gmail.com

Please include your order number and a description of the issue.

For damaged or defective products, we may reasonably request photographs or videos of the product and packaging to investigate the claim.

We will investigate the matter and provide any remedy required under applicable law and our Refund Policy.

13. DELIVERY RESPONSIBILITY

Nothing in this policy is intended to transfer the risk of loss or damage to a consumer earlier than permitted under applicable law.

Where applicable consumer protection law provides that the seller remains responsible for the goods until they are physically received by the consumer or a person designated by the consumer, those rules will apply.

14. DELIVERY DELAYS

Pre-order customers acknowledge that production and fulfillment require additional time compared with products already available in stock.

If an unexpected delay occurs, we may provide customers with updated information or an updated estimated delivery timeframe.

If we are unable to deliver an order within an agreed or legally required period, customers will retain any cancellation, refund, or other remedies provided by applicable consumer protection law.

Nothing in this policy removes or limits those rights.

15. PRE-ORDER REFUNDS

Pre-order purchases are subject to our Refund Policy and applicable consumer protection law.

Except where required by applicable law, placing a pre-order does not create an unrestricted right to cancel the order at any time after production or fulfillment has begun.

However, if The Haunt Lab cancels the pre-order because the 500-order minimum is not reached, production cannot proceed, or we otherwise determine that we cannot fulfill the pre-order, affected customers will receive a full refund for the cancelled order.

Nothing in this section restricts statutory withdrawal, cancellation, refund, or other mandatory consumer rights.

16. EUROPEAN ECONOMIC AREA AND UK CONSUMERS

Consumers located in the European Economic Area, United Kingdom, or other jurisdictions with mandatory consumer protection legislation retain all rights that cannot legally be excluded or restricted.

Nothing in this Shipping Policy is intended to waive or reduce statutory rights relating to delivery, cancellation, withdrawal, refunds, defective products, or non-conforming goods.

Where mandatory consumer law conflicts with this policy, the mandatory consumer protection rule will prevail.

17. THIRD-PARTY FULFILLMENT

The Haunt Lab may use third-party manufacturers, suppliers, warehouses, fulfillment centers, logistics providers, and shipping carriers to produce, process, and deliver orders.

The fact that an order is produced or shipped by a third-party provider does not make that provider the seller of the product to the customer.

The use of dropshipping or third-party fulfillment does not remove obligations imposed on The Haunt Lab under applicable consumer protection law.

18. CONTACT

For questions concerning your pre-order, production status, shipping, tracking, delivery, or an issue with your shipment, please contact:

The Haunt Lab
Email: thehauntlab@gmail.com

Please include your order number when contacting us about an existing order.